Twixor's AI driven conversation platform goes Live forfirst client in Melbourne

Twixor, the low-code no-code conversational AI driven customer experience platform, has announced it is now live for its first client in Melbourne, Australia. The technology start-up, which offers conversational AI and automation capabilities, has widened its global reach as its product is now fully integrated and gone live with a disability support services organisation from Down Under. 

The company’s Australian disability support services organisation, with Twixor product integration, is now using WhatsApp for employee work force engagement and responses. For example, available slots are highlighted for its support workers, who then book these slots as per customer’s requirement over the same channel.

The instant conversational facility via WhatsApp reduces the communication back and forth vis-à-vis email, leading to immediate and desired slot filling. This makes for low or minimal friction in communication via an inexpensive 24x7 channel (in contrast toa voice call centre).   Twixor enables AI-powered conversational capabilities for its clients across numerous verticals said, Ashok Anand, Founder & CEO, Twixor.