Zomato Delivery Partner With Disability Earns Praise for On-Time Service

A Zomato delivery partner in New Delhi has captured hearts across social media after successfully delivering an order on time — despite being wheelchair-bound.
His professionalism and dedication have drawn widespread admiration, highlighting the power of inclusivity in the gig economy.
The story came to light when a customer, Maria, shared her experience on social media. “I ordered food on Zomato and immediately received an automated call informing me that my delivery partner was a person with a disability.
I was asked if I was comfortable proceeding or preferred an alternative,” she recounted.
Appreciating the company’s transparent communication, Maria confirmed her order.
Minutes later, the delivery partner called her directly, explaining that he was wheelchair-bound and politely requested if she could come down to collect her food.
“I said yes, and when I met him, I was deeply moved by his sincerity. Despite his physical limitations, he ensured the food reached me right on time,” she wrote.
Maria praised both Zomato’s inclusive approach and the delivery partner’s determination.
“This experience shows that when systems are designed smartly, anyone can perform any job. Physical ability should never be a barrier to professionalism,” she
added.
Her post has since gone viral, drawing praise from netizens and industry leaders alike.
Many commended Zomato for creating an environment that empowers persons with disabilities to work with dignity and independence.